In modern airports, where thousands of passengers move through terminals every day, the need for fast, accurate, and multilingual support is more critical than ever. Smart reception robots are becoming a practical solution to enhance passenger experience while optimizing operational resources.
In reality: passengers often face difficulties when searching for flight information, locating boarding gates, or navigating large airport spaces—especially international travelers.
Real scenario: Passenger experience with robot assistance
At Long Thanh International Airport, an international traveler visiting Vietnam for the first time is looking for a currency exchange counter and connecting flight information. A reception robot approaches and provides assistance in English.
Within seconds, the robot provides details about the boarding gate, departure time, navigation directions, and a detailed airport map. It also suggests nearby services such as ATMs, currency exchange counters, and supports taxi booking via QR code.
Result: no waiting time, no language barriers, and a fast, seamless, and professional passenger experience.
Key features of airport reception robots
- Multilingual communication (Vietnamese, English, Korean, Chinese, Japanese, etc.)
- Proactive interaction and passenger assistance
- Indoor navigation and wayfinding support
- Real-time flight information integration
- Support for check-in, QR codes, and taxi booking
- 24/7 operation without shift limitations
Benefits of deploying reception robots in airports
- Reduce pressure on information counters
- Support international passengers without language barriers
- Enhance modern and technological airport image
- Optimize operational costs
Operational insight: Robots are most effective in high-traffic areas such as terminals and check-in zones where continuous service is required.
Pan Robotics – Smart solutions for airport infrastructure
Pan Robotics provides robot solutions for airports and public transportation systems:
🔹 Reception robots
🔹 Baggage transport robots
🔹 Autonomous cleaning robots
Contact PAN for consultation and solution demo tailored to your airport model.
PAN TRADING JOINT STOCK COMPANY
📍 142 B2 Street, Sala Urban Area, Ho Chi Minh City, Vietnam
📞 (+84) 28 3840 2222
🌐 https://panrobotics.vn
📩 contact@pantrading.vn