Mars Service Robot at Ariyana International Convention Centre

As one of Vietnam's premier convention and exhibition venues, Ariyana International Convention Centre regularly hosts large-scale conferences, exhibitions, and international events. To enhance service quality and deliver a modern guest experience, the venue has integrated the Mars Service Robot into its daily event operations.

The deployment of intelligent service robots not only improves operational efficiency but also reinforces Ariyana's position as a leading MICE destination that embraces innovation and smart technologies.

Challenges in Large-Scale Event Operations

Managing conferences and exhibitions requires efficient coordination across multiple event spaces. Delivering refreshments, conference materials, promotional items, and providing guest assistance often demands significant manpower and precise operational planning.

At the same time, organizers seek innovative solutions that enhance visitor engagement while ensuring smooth navigation and seamless event experiences.

The Mars Service Robot Solution

Developed by AutoXing, the Mars Service Robot is designed for hotels, convention centers, and public venues. Equipped with autonomous navigation, intelligent obstacle avoidance, and advanced interaction capabilities, Mars operates safely and efficiently in crowded environments.

Beyond autonomous delivery, the robot features a large touchscreen display capable of presenting event schedules, venue information, digital signage, and promotional content, providing additional value for both organizers and attendees.

Application at Ariyana International Convention Centre

At Ariyana, the Mars Service Robot supports a wide range of event operations.

• Delivering beverages, conference materials, and event supplies.
• Greeting visitors and providing navigation assistance throughout the venue.
• Displaying event schedules, venue maps, and conference information.
• Presenting promotional content and digital advertising on its interactive display.
• Operating efficiently throughout lobbies, conference halls, and exhibition spaces.

Benefits

• Enhances the overall visitor experience.
• Reduces the workload of event operation teams.
• Improves service efficiency during large-scale events.
• Creates an innovative and modern venue image.
• Supports event communication and digital marketing.
• Contributes to the development of a Smart Convention Centre.

Advancing Smart MICE Experiences

The successful deployment of the Mars Service Robot at Ariyana International Convention Centre reflects the growing adoption of intelligent automation within the MICE industry. Beyond improving operational efficiency, the robot delivers engaging experiences that enhance visitor satisfaction and event quality.

With extensive experience implementing service robot solutions across hotels, restaurants, convention centers, and commercial buildings, PAN Trading JSC continues to provide intelligent automation technologies that help organizations modernize operations and deliver exceptional customer experiences.