On July 15, 2025, Tuoi Tre Online featured the intelligent reception robot operating at the Public Administration Service Center of Thu Duc Ward. Developed and deployed by PAN Robotics, the robot communicates naturally in Vietnamese, provides administrative guidance, and assists citizens throughout the service process, contributing to the development of a modern, citizen-friendly public administration.
This deployment represents one of PAN Robotics' pioneering applications of intelligent robotics in Vietnam's public administration sector.
An Intelligent Reception Robot for Public Service Centers
According to Tuoi Tre Online, the robot is programmed to:
- Communicate naturally in Vietnamese.
- Provide information on various administrative procedures, including birth registration, marriage registration, residence confirmation, and more.
- Guide citizens to the appropriate service counter, reducing waiting time and improving operational efficiency.
The robot can recognize visitors, interact through voice communication, and autonomously escort citizens to the correct service area, delivering an efficient and friendly reception experience.
One citizen shared with Tuoi Tre Online that after answering questions regarding administrative procedures, the robot guided her directly to the judicial service counter before politely saying goodbye and returning to welcome the next visitor.
GreetingBot Nova – Customized for Government Applications
PAN Robotics has customized the GreetingBot Nova to meet the specific requirements of public administration. Administrative procedures, service information, and workflow guidance can be easily updated according to local government requirements.
Within just a few minutes of interaction, citizens can:
- Understand which documents are required.
- Receive clear guidance on administrative procedures.
- Be escorted directly to the appropriate service counter.
Supporting Digital Transformation in Public Administration
The deployment of intelligent reception robots at Thu Duc Ward demonstrates how digital technologies can improve citizen services, streamline administrative processes, and enhance operational efficiency within local government.
Key benefits include:
- Reducing workload for administrative staff.
- Enhancing the overall citizen experience.
- Building a modern, professional, and technology-driven public administration.
PAN Robotics – Empowering Vietnam's Digital Government
PAN Robotics is proud to pioneer intelligent reception robot solutions for government service centers in Ho Chi Minh City. Beyond public administration, our robotic solutions are widely deployed in hospitals, airports, office buildings, commercial facilities, and various service industries.
PAN Robotics is committed to delivering reliable deployment, secure system integration, and professional technical support to organizations embracing digital transformation.
Contact PAN Robotics for intelligent reception robot solutions:
Hotline: (+84) 28 3840 2222 - 0919 302 879
Address: 142 B2 Street, Sala Urban Area, An Khanh Ward, Ho Chi Minh City, Vietnam
Website: https://panrobotics.vn