On July 1, 2025, Ho Chi Minh City officially launched its newly restructured two-tier local government system. At the Thu Duc Ward Public Administration Service Center, citizens experienced a new way of accessing public services with the assistance of intelligent reception robots developed by PAN Robotics. The deployment immediately attracted widespread attention from national media, television stations, and online news platforms.
How Did Vietnam's Major Media Cover the Event?
On the very first day of the new administrative system, HTV's live television program "Ngày Hội Trên Thành Phố Mới" featured PAN Robotics' administrative service robots assisting visitors at the Public Administration Service Center.
The story quickly spread across many leading Vietnamese media outlets.
HTV News – Two Administrative Service Robots on Their First Working Day
HTV introduced the two robots, named "Nghĩa Tình" and "Vươn Mình", supporting citizens with administrative procedures and creating an inspiring, technology-driven public service environment.
Tuổi Trẻ Newspaper – "Interesting Service Robot at Thu Duc Public Administration Service Center"
The article highlighted how PAN Robotics' reception robot welcomed visitors, provided directions, and explained administrative procedures, delivering a modern and friendly citizen experience.
Read the original article:
Tuổi Trẻ Online
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Tiền Phong Newspaper – "Welcomed with Candy, Water, and Guided by Robots"
The newspaper reported that the robots actively welcomed visitors, offered refreshments, communicated naturally, and guided citizens throughout the administrative process, describing it as "a new-generation public service experience powered by technology."
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Tiền Phong
Lao Động Newspaper – "Administrative Procedures Become Faster with Robot Assistance"
The report emphasized how the robots reduced staff workload, helped citizens access information efficiently, and contributed to smoother administrative operations.
Official article:
Lao Động Newspaper
VTC News – "Robot Officers Welcome Citizens and Assist with Administrative Services"
The article described how the robots assisted citizens by scanning QR codes, providing directions, and supporting administrative procedures.
One citizen shared:
"It was truly surprising! This was the first time I had ever been assisted by a robot for administrative paperwork. It guided me carefully and made me feel that this really is a new era of public administration."
Another visitor commented that after experiencing the robot, his elderly mother felt confident enough to visit the service center independently in the future.
Read the full article:
VTC News
THVL – "Citizens Impressed by Intelligent Service Robots"
THVL's news program captured the robots interacting naturally with citizens and assisting visitors throughout the service center.
PAN Robotics – A Pioneer in Smart Public Administration
PAN Trading JSC is the technology provider behind the pilot deployment of intelligent reception robots at the Thu Duc Ward Public Administration Service Center.
Speaking to the media, Mr. Nguyen Hoang Phong, Director of PAN Trading JSC, shared that additional service robots will be introduced in the near future to further improve citizen services.
The robots have been programmed with administrative procedures and public service information. Instead of asking reception staff, citizens can simply communicate directly with the robot, which provides guidance, answers common questions, directs visitors to the correct service counter, and even assists with document delivery.
According to Mr. Phong, the pilot project has received strong support from Thu Duc Ward authorities. Following performance evaluations, the model is expected to be expanded to other administrative centers, contributing to public administration reform throughout Ho Chi Minh City.
Administrative Service Robots – The Future of Smart Government
The successful deployment at Thu Duc Ward demonstrates that intelligent robots are no longer a vision of the future—they are already transforming public administration by making government services more efficient, transparent, citizen-friendly, and digitally connected.
PAN Robotics is proud to pioneer smart administrative robot solutions for local governments, helping accelerate Vietnam's digital transformation and smart government initiatives.
Contact us for demonstrations and deployment:
📍 142 B2 Street, Sala Urban Area, An Khanh Ward, Ho Chi Minh City, Vietnam
📞 Hotline: (+84) 28 3840 2222 | 0919 302 879
🌐 https://panrobotics.vn