PAN Robotics at Thu Duc Public Administration Center

PAN Robotics Brings Smart Reception Robots to Public Administrative Services

On July 1, 2025, the first day Ho Chi Minh City officially launched its newly reorganized administrative system, PAN Robotics deployed its intelligent reception robot at the Thu Duc Public Administration Service Center to support citizens with administrative procedures.

The event marked an important milestone in the city's digital transformation journey and attracted the participation of local authorities, media agencies, and live television coverage by HTV.

Enhancing the Public Service Experience

From the early morning, visitors arriving at the Public Administration Service Center were welcomed by PAN Robotics' intelligent reception robot, greeting citizens and providing assistance throughout their administrative journey.

The robot is designed to support visitors by:

Guiding citizens to the appropriate service counters.
Providing information about common administrative procedures and application processes.
Creating a modern, interactive, and user-friendly digital service experience.

The deployment of intelligent robots demonstrates how advanced automation technologies can improve the efficiency of public services while making administrative procedures more accessible and convenient for citizens.

One visitor shared:

"In addition to the support from government staff, the robot also assisted us. From receiving queue numbers to finding the correct service counter, everything became faster and more convenient."

The positive feedback reflects the growing role of intelligent robotics in enhancing public service quality and citizen satisfaction.

Smart Robot Solutions for Digital Government

PAN Robotics' intelligent reception robot integrates advanced technologies including autonomous navigation, facial recognition, voice interaction, and digital information connectivity, making it an ideal solution for government offices and public administration centers.

Typical applications include:

Reception Robot: Welcoming visitors, providing directions, and guiding citizens through administrative procedures.
Information Robot: Assisting with administrative information inquiries and connecting users to digital public service platforms.
Document Delivery Robot: Transporting files and documents between departments to improve operational efficiency.

The robot is capable of continuous operation, automatic charging, multilingual interaction, and safe navigation in busy public environments.

Supporting Vietnam's Digital Transformation

The deployment of intelligent robots in public administration centers represents an important step toward building a modern digital government. By combining automation with citizen-centered services, government agencies can improve operational efficiency, optimize human resources, and deliver higher-quality public services.

PAN Robotics remains committed to developing innovative robotic solutions for government organizations, businesses, hospitals, educational institutions, and commercial facilities, helping accelerate digital transformation and smart operations across Vietnam.

We are ready to provide consultation, product demonstrations, and customized robotic solutions for organizations seeking to modernize their customer service and administrative operations.