Mornings at many pediatric hospitals begin very early.

The hospital lobby quickly becomes crowded as parents bring their children in for medical checkups. Some children are still tired after a long night of fever, while many parents visiting the hospital for the first time feel uncertain about procedures and directions.

Amid the busy atmosphere, familiar questions can be heard repeatedly:

“Where is the examination room?”
“Where do we register for a checkup?”
“Which floor is the pediatric department on?”

For staff at the information desk, answering these repeated questions is part of their daily routine. During peak hours, simply guiding visitors and explaining procedures can take up a significant amount of time.

As a result, many hospitals have begun asking an important question:

Can technology help support the hospital lobby – the place where every patient journey begins?

A New Assistant in Hospital Lobbies

In recent years, service robots have gradually appeared in many public environments such as shopping malls, hotels, and administrative buildings.

Hospitals are now exploring reception robots as an innovative solution.

Designed as an intelligent guidance assistant, a reception robot can support several essential tasks within the hospital lobby:

• Greeting and interacting with patients using friendly voice communication
• Guiding visitors to examination rooms and hospital departments
• Providing basic information about medical procedures
• Leading patients to specific locations inside the hospital

The robot can autonomously move throughout the lobby, detect and avoid obstacles, and return to its original position after completing a task.

This allows patients and visitors to quickly find the information they need without feeling overwhelmed in a crowded space.

Reducing Pressure at the Reception Area

In a hospital environment, every minute of medical staff time is valuable.

Repeated questions about directions and procedures may seem simple, but they require constant attention from reception staff.

When robots assist with these repetitive tasks, hospital staff can dedicate more time to helping patients who need detailed guidance or special support.

One staff member working in the lobby shared that the robot helped reduce the number of repeated questions each day, allowing the team to focus more on supporting parents and patients who require deeper assistance.

For many children, the robot also becomes an interesting highlight in the hospital lobby. Some kids who initially feel tired or anxious become curious when the robot greets them or guides them to the examination room.

Small moments like these can help create a friendlier hospital environment.

A Real Deployment in a Pediatric Hospital

The reception robot solution from Pan Robotics – Pan Trading JSC has been deployed at Quang Ngai Obstetrics and Pediatrics Hospital, where the robot supports patient guidance at the hospital lobby.

The robot helps provide basic information about medical procedures, guide visitors to departments, and assist with navigation inside the hospital.

Introducing the robot into daily operation not only reduces pressure on the information desk but also creates a more modern and engaging experience for parents and young patients visiting the hospital.

Technology That Supports People

Reception robots are not designed to replace people.

Instead, they help handle repetitive tasks so that healthcare staff can focus on what truly matters: caring for patients.

By supporting guidance and information tasks, service robots contribute to a more efficient, organized, and patient-friendly hospital environment.

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An Khanh Ward, Ho Chi Minh City, Vietnam
📞 HOTLINE: (84-28) 3840 2222 - 0919 302 879
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