Quang Ngai Obstetrics and Children’s Hospital deploys its first smart reception robot in collaboration with Pan Robotics

In the trend of digital transformation within the healthcare sector, Quang Ngai Obstetrics and Children’s Hospital has officially introduced its first smart reception robot. The robot assists with welcoming patients, providing information, and offering wayfinding services directly from the main lobby. This robotic solution, supplied and implemented by Pan Robotics (Pan Trading JSC), marks a significant milestone in applying robotic technology within the public hospital environment.

The reception robot was deployed to address the challenges of overcrowded guidance counters while enhancing the experience for patients, particularly parents and children during their visits.

Reception Robot – A Smart Assistant in the Hospital Lobby

The reception robot is equipped with the following capabilities:

• Welcoming and interaction: Engaging with visitors through a friendly voice interface.

• Wayfinding: Guiding patients to the correct clinics and functional departments.

• Information provision: Providing essential details such as consultation schedules, department locations, and medical examination procedures.

• Autonomous navigation: Automatically moving, avoiding obstacles, and returning to its base station upon task completion.

The application of robotics helps alleviate the pressure on medical staff during peak hours and provides a modern, intuitive, and accessible experience for patients.

Pan Robotics – Provider of Smart Hospital Solutions

Pan Robotics specializes in providing and implementing service robots and AI-integrated robotic solutions in Vietnam, with extensive project experience across various sectors:

• Healthcare and Hospitals

• Public Administration

• Hotels and Shopping Malls

• Factories, Logistics, Enterprises, and Complexes

For the project at Quang Ngai Obstetrics and Children’s Hospital, Pan Robotics served as the solution consultant and provider, ensuring the robot was optimized for the hospital environment—easy to use and safe for patients, especially children. This solution contributes to the realization of the "Smart Hospital" model, prioritizing patient-centric care through technology to improve healthcare service quality.

Robotic Technology – An Inevitable Trend in Healthcare

The introduction of the reception robot not only supports daily operations but also demonstrates the hospital's commitment to innovation by:

• Applying modern technology.

• Improving patient experience.

• Building a friendly, professional, and efficient medical environment.

In the future, smart robotic solutions are expected to expand further within hospitals, providing increased support for both patients and medical professionals.

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